Meal Recipient Grievance Policy
If you believe that you – or a senior age 60+ for whom you’re responsible – has been unfairly denied access to Meals on Wheels Yolo County (MOW Yolo) nutrition services, you may document your grievance in writing via email at welcome@mowyolo.org, or by mailing a statement with your contact information to P.O. Box 528, Woodland, CA 95776-0528.
This process also may be followed to report conduct that you believe to be inappropriate on the part of a MOW Yolo staff member, volunteer, or service partner. All grievances are handled in a confidential manner.
MOW Yolo promises to acknowledge all such grievances within 24 business hours of receipt and endeavors to resolve issues swiftly thereafter, providing a written response.
As MOW Yolo is a funded partner of the Agency on Aging Area 4 (AAA4), an appeal to our response may be submitted via THIS FORM to AAA4, and should include the written results of MOW Yolo’s response.